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SMB Marketing, Inc. (“SMB Marketing,” “we,” “us”) runs smbmarketing411.com. This policy explains what information we collect when you use this site, why we collect it, who helps us process it and the choices you have.

What information do we collect?

Information you give us.

  • Contact and audit request forms: your name, business name, email address, phone number, website address and your message.
  • Web design questionnaire: your contact details and your answers about your business and the website you want.
  • Jarvis, our website chat assistant: the messages you type, plus your name, phone number, email address and website if you share them. Chats are saved so our team can follow up with you.
  • Meeting bookings: the details you enter when you book a time with us through Calendly.
  • Feedback surveys: any answers you choose to give.

Information collected automatically. When you visit the site, we and our service providers collect standard technical information such as your IP address, browser and device type, the pages you view, the site that referred you and how long you stay. Our security tools also log IP addresses and requests to protect the site from attacks and spam. Much of this comes from cookies and similar technology, described in our Cookie Policy.

Please do not share sensitive information, such as passwords, payment card numbers or health details, in our forms or chat.

How do we use your information?

  • To reply to your questions and requests
  • To prepare your free website audit, consultation or quote
  • To schedule and hold meetings with you
  • To provide services to our clients
  • To understand how visitors use the site and improve it, including reviewing questions Jarvis could not answer so we can improve its replies
  • To keep the site secure and block spam and fraud
  • To meet legal obligations

Submitting a form or chatting with Jarvis does not add you to a mailing list. We do not sell your personal information.

Who do we share it with?

We share information only with service providers that help us run this site and our business. Each one handles data under its own privacy policy.

  • Anthropic (Claude): processes the messages you send to Jarvis so it can write a reply
  • Calendly: handles meeting bookings
  • Google Analytics and Google Tag Manager: measure site traffic and how visitors use the site
  • Google reCAPTCHA: protects our forms from spam
  • Google Maps: displays maps on the site
  • OptinMonster: shows on-site messages and remembers whether you have seen them
  • UserFeedback: runs short website feedback surveys
  • Wordfence: provides site security and firewall protection
  • WPConsent: records your cookie choices
  • Our web host and email provider: store the site and its data and deliver form and chat notifications to us

We may also disclose information if the law requires it, to protect our rights or the safety of others, or as part of a merger or sale of our business.

How do cookies work on this site?

Essential cookies keep the site working and remember your cookie choices. Statistics and marketing cookies load only as your cookie settings allow. You can change your choices at any time with the Preferences button in the cookie banner. Our Cookie Policy lists each cookie, what it does and how long it lasts.

How long do we keep your information?

We keep form submissions, chat transcripts and related emails only as long as we need them to respond to you, provide our services and keep reasonable business records. When we no longer need them, we delete them.

What choices and rights do you have?

You can ask us to show you the personal information we hold about you, correct it or delete it. Email jparadiso@smbmarketing411.com or call (561) 203-9041, and we will respond within a reasonable time. Depending on where you live, you may have additional rights under local law, and we will honor them where they apply. You can also decline non-essential cookies in the cookie banner.

How do we protect your information?

The site runs over an encrypted HTTPS connection, and we use security tools and access controls to protect the information we hold. No website or method of storage is completely secure, so we cannot guarantee absolute security.

Children

This site is for business owners and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has sent us information, contact us and we will delete it.

Links to other websites

Our site links to other websites, including client sites and partner tools. We are not responsible for how those sites handle your information, so please review their privacy policies.

Changes to this policy

We may update this policy as our site and services change. When we do, we will change the date at the top of this page.

How can you contact us?

SMB Marketing, Inc.
Stuart, Florida
Email: jparadiso@smbmarketing411.com
Phone: (561) 203-9041